FAQ

High-Quality Materials: We use premium, sustainably sourced materials, such as high-quality cotton, ensuring durability and comfort in every product.

Eco-Friendly Practices: Our commitment to the environment is reflected in our choice of materials, prioritizing organic and biodegradable options.

Expert Craftsmanship: Our materials are expertly processed to maintain their natural integrity, delivering superior texture and performance.

Innovative Standards: We incorporate cutting-edge material technologies to enhance product longevity and functionality.

Artisanal Craftsmanship: Each product is meticulously handmade by skilled artisans, ensuring unique quality and attention to detail.

Personalized Touch: Handmade production allows for custom touches, making every item a one-of-a-kind creation.

Sustainable Process: Our handcrafted approach minimizes machine use, reducing environmental impact and supporting local communities.

Heritage and Tradition: We honor traditional techniques, blending them with modern standards for timeless excellence.

Timeless Elegance: Our designs blend classic aesthetics with modern trends, ensuring versatile and enduring style.

Unique Aesthetic: Each piece features a distinctive look crafted to stand out while remaining effortlessly wearable.

Attention to Detail: Meticulous styling reflects our dedication to creating sophisticated, well-finished products.

Trend-Forward Innovation: We incorporate the latest fashion influences to keep your wardrobe fresh and contemporary.

• North America: 5-15 business days;
• Europe: 3-7 business days;
• Australia, New Zealand, and Oceania: 10-20 business days;
• Asia Pacific: 7-15 business days;
• Latin America and the Caribbean: 7-15 business days.

FREE INTERNATIONAL SHIPPING
We offer free worldwide delivery when you purchase 3 or more items.

At checkout, find the delivery price for all other orders.

Shop Global, Ship Everywhere: Quality Products Delivered Worldwide.

To cancel your order, please contact our customer support team within 24 hours of placing the order, providing your order number and reason for cancellation. Our team will review your request and, if approved, process the cancellation and refund through the Shopify admin panel. Note that cancellation may not be possible if the order has already been fulfilled or shipped.

If you receive the wrong product, please contact our customer support team within 7 days of delivery with clear photos of the item received and your proof of purchase. We will review your request and, if approved, arrange for a return and provide a replacement or refund, including a return shipping label if necessary.

Yes, for the Urushadze brand, we offer exchanges for faulty items. If you receive a defective product, please contact our customer support team with clear photos of the damage and proof of purchase. We will do our best to replace the item or issue a refund, and we’ll provide a return shipment label if the item is deemed faulty.

To return a product, please contact our customer support team within 14 days of delivery with your order number and reason for return. If approved, we will provide a return shipping label and instructions. Ensure the item is unused, in original packaging, and include proof of purchase. Once received, we will process your refund or exchange through our system.

Check the product label for washing instructions—most items can be machine washed in cold water on a gentle cycle with mild detergent. Avoid bleach and iron on high heat. Air drying is recommended to maintain quality. For detailed care, refer to the care label or contact our customer support team for product-specific advice.